I’m a big fan of the Windows 10 Anniversary Update. It is the biggest upgrade of Windows 10 since it launched one year ago and brings some great new features. But unfortunately it is also causing many users very serious problems…
Taking to its Microsoft Answers support site, the company has posted a new and self explanatory topic titled: ‘Windows 10 may freeze after installing the Anniversary Update’ and states there have been:
“Microsoft has received a small number of reports of Windows 10 freezing after installing the Anniversary Update on systems with the operating system stored on a solid-state drive (SSD) and apps and data stored on a separate drive. This issue does not occur when starting Windows 10 in Safe Mode. If you are experiencing this issue, we will be providing updates to this thread…We ask for your patience while we continue our investigation and please check back on this thread for an update.”
The reference to “a small number” remains to be seen. The Redditthread where these problems were first discussed has close to 1,000 comments from affected users and the Microsoft Answers page already has 35 pages of comments from distressed users at the time of publication.
Microsoft is likely to roll-out a fix as part of a software update eventually, but until it’s completed its investigation, it has provided steps to overcome the freezing issue.
If it’s been less than 10 days since they’ve installed the Anniversary Update, affected users can sign into Windows 10 using Safe Mode and move apps and data to the same drive as the operating system. From there, they can revert to the previous version of Windows 10.
If it’s been more than 10 days since installation and users are unable to sign in to Windows, there are two methods to roll back to the previous build. These methods involve using the Recovery Console or alternatively the Settings app from Safe Mode.
The company tells affected users to open the Recovery Console and rollback to a previous Windows 10 build or even Windows 7 or Windows 8 if their entitlement still exists. Given the problem stops many users’ PCs from booting correctly, Microsoft offers a solution to do this from Safe Mode:
- Restart your PC. When you get to the sign-in screen, hold the Shift key down while you select Power > Restart.
- After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.
- After your PC restarts, you’ll see a list of options. Select 4 or F4 to start your PC in Safe Mode.
- Open the Settings app.
- Select Update & security and then the Recovery tab.
- Under “Go back to an earlier build”, click the Get started button and follow the instructions.
Interestingly a lot of users are disputing Microsoft’s claims that you need to have PC where Windows is installed on an SSD and apps and data on a separate drive to be affected. Many with just a single SSD in their PC say they are impacted too and that’s a standard setup for millions of PC owners these days.
Microsoft says it will update the post with more details once it’s completed its investigation. In the mean time, affected Windows 10 users who would like to work with Microsoft’s support team can express their interest by replying to the post.