Samsung issued a global recall on the Galaxy Note 7 smartphone over a faulty battery that could catch fire and possibly explode. The situation has been changing by the day, but now we have all the details. Samsung will officially begin the Galaxy Note 7 recall and offer replacement models on September 21st.
Just a week after the release date multiple reports surfaced that devices were catching on fire, exploding, and more. It’s a dangerous situation, but Samsung has been upfront and honest the entire time and doing their best to fix the problem.
If you have a Note 7, you should check immediately whether you should turn it in. To do so, go to Samsung’s website — samsung.com — where you will be able to check whether your phone is included in the recall. The site will ask you for your IMEI (International Mobile Equipment Identity) number. In a best-case scenario, this will be listed either on a sticker on the back of your phone or on your phone’s box. Otherwise, you can find it by turning on the phone and heading into the settings menu. Navigate to “General Management,” then “Status” and “IMEI information.” It is a 15-digit number.
Once you enter the number, the site will check whether your device has the battery that’s prompting this recall. Unfortunately, according to the Consumer Product Safety Commission, 97 percent of Note 7 phones sold in the United States are part of the recall — so there’s a very good chance that your phone will have that battery.
The basic rule of thumb with this recall if that if you purchased your device before September 15th, 2016 (aka today), you’re going to need to switch out the phone.
That said, this tool will come in handy when the device goes back on sale later this month and even more so if you’re purchasing the phone second-hand at any point at all. Samsung says it plans to have new phones (that don’t explode, hopefully) in stores sometime in the next week.
If it does, that entitles you to either a replacement phone or a full refund. To do so contact your wireless carrier, retail outlet or Samsung.com from where you bought the device to get a new one with a different battery or a full refund.
Target, which was also selling the devices before halting sales earlier this month, did not immediately respond to a request for comment on what its customers should do.
In the coming week as more people get the Galaxy Note 7 it will be important to know that you have a new model, and not one of the initial batch that were shipped around the globe.
According to Samsung Australia users can look for a “small black square on the white barcode” which is near the bottom corner of the barcode sticker on the box, not to mention a completely new round sticker in the other corner with a big “S” on it. As shown above. Maybe that stands for “Safe”. Those two identifiers will confirm the Note 7 is indeed a new model with a good battery. We’re also hearing a software update will change the battery status indicator in the notification bar from white, to green. This will be a visual sign on-device that it is a new, safe, fire hazard-free phone.
This entire situation is still very fluid and changing by the day, so we’ll update as we learn more information. Samsung still recommends all owners shut off their phone and do not use it, and on September 21st get a new Galaxy Note 7 from the carrier or retail store you bought your device from. Drop us a comment below if you have any questions or concerns.