Microsoft has been urged to pay compensation to customers that have suffered computer malfunctions when upgrading to its new software Windows 10. Last year Microsoft rolled out a free Windows 10 update to all its customers. However, the widely accepted new operating system did not come out as good as people hoped it would.
Since Microsoft’s Windows 10 update became available, Which?, the consumer watchdog has received hundreds of complaints about the software, including repeated pop-ups regarding updates, various problems regarding printers, WiFi cards, Webcams, working of speakers, files being lost and email accounts no longer syncing. “Many people are having issues with Windows 10 and we believe Microsoft should be doing more to fix the problem,” said Alex Neill, director of policy at Which? “We rely heavily on our computers to carry out daily activities so, when they stop working, it is frustrating and stressful.”
Many have complained about being “nagged” by Microsoft to install the new update and despite declining notifications, Windows 10 installed itself anyway, Mirror Online reported. Which? said there have also been complaints about poor customer service from Microsoft when users contacted the company about the problems they are having, the report said. The company, which paid US customer Teri Goldstein $10,000 (£7,700) in compensation after a failed Windows 10 update left her computer unusable for days, has been accused of neglecting to help customers who have experienced problems after upgrading.
Of 2,500 people surveyed, who had upgraded to Windows 10, more than 12 per cent said they ended up rolling back to their previous version of the operating system. More than half stated that this was because the upgrade had adversely affected their PC.
Which? has told Microsoft to “improve its customer service” and “repair and compensate” customers that have experienced any loss as a result of the upgrade. It said that the same rights apply to digital goods as to more traditional products.
A spokesman for Microsoft said: “The Windows 10 upgrade is designed to help people take advantage of the most secure and productive Windows. Should a customer need help with the upgrade experience, we have numerous options, including free customer support.”