Following a rumor last week that AT&T may be considering halting all further sales of Samsung’s Galaxy Note 7 flagship, today the company has confirmed that it will stop selling the device going forward. AT&T’s decision to stop sales of what had started as one of Samsung’s most successful smartphones didn’t come lightly, but the US’ second-largest wireless carrier is not taking any risks with the safety of its customers as numerous reports have rolled in over the last week of more Galaxy Note 7 devices either smoking or catching fire.
Based on recent reports, we’re no longer exchanging new Note7s at this time, pending further investigation of these reported incidents. We still encourage customers with a recalled Note7 to visit an AT&T location to exchange that device for another Samsung smartphone or other smartphone of their choice.
T-Mobile has also added its name to the chorus of companies ceasing Note 7 sales. CEO John Legere tweeted that “out of an abundance of caution for customers,” the company has stopped selling the Note 7.
While Samsung investigates multiple reports of issues, T-Mobile is suspending all sales of the new Note7 and exchanges for replacement Note7 devices.
Customers can still bring their recalled Note7 or the new replacement Note7, along with accessories they purchased from T-Mobile, to a T-Mobile store for a full refund and choose from any device in T-Mobile’s inventory. We’ll waive any restocking charges, and customers who purchased during pre-order can keep the free Netflix subscription and Gear Fit or SD card they received.
Customers should visit a T-Mobile retail store to begin the return process. For additional questions, customers can call our customer care line at 1-844-275-9309.
There are reports that Verizon has stopped Galaxy Note 7 sales internally as well as of Sunday. Verizon says that the Note 7 is backordered and the carrier has none in inventory to sell.
Furthermore, citing an unnamed source, South Korean new agency Yonhap reports that Samsung has temporarily suspended production of its flagship Galaxy Note 7 smartphone.
While Samsung was appreciated by many for recalling the Note 7 at such a large scale and taking losses, accepting responsibilities, the replacement units repeating everything that the “unsafe” units have previously done has made things worse. Consider this the death of the Galaxy Note 7, which leaves all of Samsung’s hopes to rebound on the Galaxy S8.