As was the case with original Note7, owners of replacement Note7 units are encouraged to power down phones and request replacements or refunds. That’s right—Samsung is issuing a second recall as previously reported for the Note7. Even if you’ve returned your phone and gotten a replacement, you need to return the device again.
Here’s Samsung’s statement:
We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note 7. Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note 7 while the investigation is taking place.
We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note 7 or replacement Galaxy Note7 device should power down and stop using the device and take advantage of the remedies available.
Samsung is shying away a little this time perhaps from the embarrassment so I’ll help out: all Galaxy Note7 units, including the replacements, are unsafe. Return them. Now.
It’s a horribly over-used cliche, but, yes, this does feel like deja vu all over again.
Samsung’s statement doesn’t mention the word “recall,” yet everything about the wording suggests a recall of replacement phones is now in effect. What’s more, the statement directs all Note7 owners to a recall page. The statement also encourages owners of replacement Note7s to power down their phones and request either full refunds or exchanges for the Galaxy S7 or S7 Edge.
The first recall excluded countries with differently designed Note7s, like China. This new notice says the recall is for “all carrier and retail partners globally.” Essentially every Note 7 out there is unsafe, so Samsung will have much more than the original 2.5 million units to deal with.
Getting yet another Note7 is no longer a replacement option, and there’s no word yet on whether a third batch of Note7s will be released into the wild. Even if they now find the courage to do so, I’m not sure even the most loyal of the fans will find the courage to buy one again. As Superman did not really say to Batman : The Note 7 is dead. Bury it.