There’s only so much one can squeeze into a headline.Samsung, not just one of the largest, but “the” largest smartphone manufacturer of the world is apparently refusing to repair Galaxy S7 Edge units that are out of warranty, and also under warranty devices if the problem happens to be one not covered under the warranty.
Have you ever teased a friend for having an iPhone, or being an Apple fanboy? If not, you’ve probably tried convincing some Apple guy on the internet to switch. We all love that don’t we. So did Sol Rieger’s friends probably. They made him try out a Samsung Galaxy S7 Edge and he liked it. Liked it a bit too much and after two months of use he was considering switching completely. These are the customers Samsung might just love to woo. But then, “it all just came shattering down“
Sol Rieger dropped his GS7 Edge and the screen was obviously very hurt, “shattered”, as he puts it. These things happen and when they do, contacting the manufacturer is usually enough to start a repair process.
In this case, Samsung said no or to be more precise, explained that owing to current “business conditions” they have temporarily suspended out-of-warranty repairs. If you have ever purchased an Apple product, you will vouch for the excellent customer service they offer. Rieger being a long time iPhone user, one can see why he goes on to compare this to his experience with Apple.
Take a look at the conversation below.
At this point Reiger details how outrageous it is that Samsung have abandoned their devices. While Samsung hasn’t just abandoned their devices, I think they could’ve done a better job at explaining what these “business conditions” are.
This is likely to be a parts supply shortage, perhaps because Samsung had reduced orders for the Galaxy S7 Edge in expectation that the Galaxy Note 7 would be selling in higher numbers than zero? And then they might have just used all the parts they had in there new Blue Coral Galaxy S7 smartphones. While this reasoning can hold true for the Samsung Galaxy S7 Edge, Samsung has apparently suspended “all out of warranty” repairs.
The company should have at least given a time-frame as to when their Samsung Repair Centers will be able to repair the device, or should have offered possible non-warranty losing options such as using a Samsung authorized repair center.
This is the first time such a case has come to attention, and hopefully, this isn’t the start of a new trend. Samsung isn’t yet out of the damage done by the Galaxy Note 7 and if more users start coming out like this, it will be a PR nightmare for Samsung, which could deepen the wounds.
Update : I reached out to @SamsungSupport and this is what they have to say.
What are your thoughts on this? What do you think Samsung should do here? I’d love to hear them in the comments below.
Source : Sol Rieger Medium