LG issuing full refunds for defective Nexus 5X units

The Nexus 5X manufactured by LG is one of the two, very last Nexus devices, at least right now. It is still going to be supported by Google for one more year or so through regular software updates. But what about the hardware, what happens if your phone starts suffering from various internal issues that makes it inoperable?

Contact the manufacturer of the device of course. Usually, even when the device is under warranty, you’d have to send in the device for repairs or the manufacturer replaces your unit with a refurbished one. According to some users, however, LG is issuing full refunds for Nexus 5X units that are suffering from a certain defect. 

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The particular issue being a malfunction that causes a “boot loop” and an unusable phone.There are several reports on Reddit confirming this. The reason being – for the refunds, not the malfunction – that unfortunately, since the LG Nexus 5X isn’t being produced anymore and there are not parts available anymore, the South Korean company can’t repair these devices. The stock of refurbished units seems to have been depleted as well, so the only solution is to offer customers full refunds.

LG is contacting those who reported these issues. Note that the emails are coming from LG’s customer service, not the Google Store. The service email to multiple customers says that the company simply doesn’t have the parts available to fix this specific problem, which would indicate that said part isn’t interchangeable with a more mainstream device :

We’re sorry to hear that you’ve experienced a problem with your LGH790 and appreciate you giving us the opportunity to provide a warranty repair. We have received your device at our repair facility but currently a part to complete the repair is out of stock and is no longer available.

To rectify this issue, we would like to offer you a refund for the full amount of your device. That amount will be determined by your sales receipt. Your refund can take approximately 4 weeks to receive due to the holiday.”

You might think that this is bad for the users, but well, think again because everyone seems pretty happy about it. LG is refunding back the original retail price of the device but don’t try to create an issue with your device just yet. There’s a lengthy verification and shipping process involved. But if you’re experiencing bootloops, go ahead and start the service process sooner than later.

What are your thoughts on how LG is handling all this?

via : Softpedia

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